HMO Enrollee Regional Outreach and Information Center

The Office of the Patient Advocate (OPA) is an independent office in state government charged with informing and educating consumers about their rights and responsibilities as HMO enrollees. Established in July 2000, OPA is required to annually publish an internet-based HMO Report Card on the quality of HMO services, develop consumer education materials and programs, assist HMO enrollees, advise the Department of Managed Health Care regarding consumer issues, and collaborate with government and community-based patient advocacy organizations. OPA’s mission is “To help health care consumers become their own best advocates by providing them with the information they need”.

In order for the OPA to reach millions of HMO enrollees, they’ve contracted with local community-based organizations like the California Health Collaborative to provide face-to-face outreach and education services. The purpose of this consumer outreach is to help enrollees make the best use of their HMOs and to provide them with information and resources they need to navigate the health system. OPA recognizes that local organizations add value and a sense of trust to the dissemination of their educational products.

The CHC OPA contract serves Fresno County HMO consumers, however there are thirteen other HEROIC located statewide.

This grant currently ends June 22, 2010

Contact Information

Toll-free Line:  1-866-459-4545

Information Coordinator:

Cynthia Mora

cmora@healthcollaborative.org

For answers to frequently asked question, please refer to: www.opa.ca.gov